Terms and Conditions
4M Group Slovakia s. r. o.
Validity and effectiveness: from January 1, 2020
I. Basic provisions
1. These GTC govern the rights and obligations between the company:
4M Group Slovakia s. r. o.
Registered office: Vieska nad Žitavou 148, 951 52 Vieska nad Žitavou
Company ID: 52786447
Tax ID: 2121139922
VAT ID: SK2121139922
Registered in the Commercial Register of the Slovak Republic, Nitra District Court, Section Sro, File No. 49860/N
(hereinafter referred to as the “Contractor”)
and the customer (hereinafter referred to as the “Customer”).
2. These GTC apply to contracts concluded:
- remotely (e-mail, telephone, form on the website 4mgroup.sk),
- personally,
- or by written contract (contract for work).
II. Subject of performance
1. The contractor shall perform in particular:
- custom metal fabrication,
- welding (MIG/MAG, TIG, electrode),
- manufacture of structures (gates, fences, railings, stairs, shelters, hall elements, etc.),
- piece and series production,
- production according to the supplied documentation,
- design and technical solutions,
- installation at the Customer’s premises,
- Repairs and servicing.
2. The work is usually “tailor-made” – produced according to the requirements of the Customer.
III. Conclusion of the contract, offer and acceptance
1. The contract is concluded:
- written approval of the price quote by the Customer, or
- confirmation of the order by the Contractor, or
- by signing a contract for work.
2. The price offer is usually time-limited (if stated in the offer).
3. The basis for production is mainly: drawings, measurements, technical specifications, photo documentation, agreement on surface treatment, place of installation, and deadlines.
IV. Price and payment terms
1. The price of the work is agreed in the price offer or in the contract.
2. The contractor is entitled to request:
- advance payment before the start of production (especially for custom manufacturing),
- additional payment upon delivery or after installation,
- payment for changes in the scope of work (additional work) after approval by the Client.
3. In the event of late payment, the Contractor is entitled to suspend work and postpone deadlines.
V. Terms and delivery conditions
1. Deadlines are generally indicative unless a fixed deadline has been expressly agreed.
2. The contractor shall not be liable for delays caused in particular by:
- changes in the Customer’s requirements,
- delays in material deliveries,
- unpreparedness of the installation site,
- unfavorable weather conditions during installation,
- force majeure.
3. The work is handed over in person, by installation, or by formal acceptance (depending on the nature of the work).
VI. Cooperation of the Client
1. The customer is obliged to provide the cooperation necessary for proper performance (access to the installation site, electricity, access roads, securing the space, any permits, etc.).
2. If the Client fails to provide cooperation, the Contractor shall not be in default and the deadline shall be postponed accordingly.
VII. Material supplied by the Customer
1. If the Client supplies its own material, the Contractor shall:
- is not liable for its hidden defects, quality, suitability for processing, and the result influenced by its properties,
- may refuse to process material if it is clearly inappropriate or risky.
2. If the defect in the work is demonstrably related to the material supplied by the Client, it is not a defect for which the Contractor is responsible.
VIII. Changes to the work and additional work
1. If the Client requests a change in the scope or parameters of the work, the Contractor shall prepare an amendment/price difference.
2. The Contractor shall perform additional work only after approval by the Client (e-mail is sufficient).
IX. Liability for defects, warranty, and complaints
1. The contractor is liable for defects in the work to the extent specified by applicable legislation and the agreed terms and conditions.
2. Consumer: the exercise of rights arising from liability for defects is governed by law (including the regime for reporting defects).
3. Entrepreneur: the liability regime for defects is generally governed by the Commercial Code, unless otherwise agreed.
4. Complaints must be made in writing (by email or letter) with a description of the defect and photographic documentation, if possible.
5. The warranty does not apply in particular to:
- normal wear and tear,
- damage caused by improper use, third-party interference, vandalism,
- defects caused by unsuitable substrate or construction readiness,
- Surface changes and corrosion caused by aggressive environments, chemicals, salt, improper maintenance, or damage to the surface finish.
X. Intellectual property, drawings, photos of completed projects
1. Designs, drawings, technical solutions, and documentation are the intellectual property of the Contractor, unless otherwise agreed.
2. The Client may not transfer them to third parties or use them for implementation by another contractor without the Contractor’s written consent.
3. The Contractor is entitled to use photographs of completed projects for marketing purposes (website/social networks) without disclosing sensitive data; the Client may object to such publication in advance in writing.
XI. Withdrawal from the contract (Consumer)
1. In the case of custom-made products and tailor-made works, the Consumer’s right of withdrawal after delivery shall not apply, as a rule, within the scope of statutory exceptions.
2. If the order is canceled after work has commenced, the Contractor shall be entitled to reimbursement of reasonable costs incurred and work performed.
XII. Alternative dispute resolution (Consumer)
Consumers can use alternative dispute resolution through the Slovak Trade Inspection Authority.
XIII. Final provisions
1. Legal relations are governed by the legal system of the Slovak Republic.
2. Changes to the GTC shall only apply to contracts concluded after the publication of the new version.
3. These GTC are published on the website 4mgroup.sk.